Providing Excellent Customer Service
It can be said that everyone has had a great customer service experience at some point in their life. Whether it was when you went out for pizza or took your family out to one of the local restaurants, you have come across someone that has wowed you with their customer service. […]
Applying Quality Assurance to Our Lives
Quality assurance has been defined as a process that allows a person to take meaningful and deliberate steps to attain a specific target or ambition. Many companies use quality assurance employees or companies in order that they know at all times that their company has the highest standards for products and employees. […]
Customer Service Training
More people choose to work from home in the customer service industry. This is because it is cost efficient and convenient. Recent studies show that those who work out of their home make an average of 5 USD more than those who receive calls from a centralized office.
Web Based CRM - Benefits
Web based CRM allows a company to reap all the benefits of a CRM system, and is ideal for large as well as small to medium sized companies. Read the article to find more information on benefits of web based CRM.
Customer Service Lessons From the Road - Part 1
During a recent road trip I witnessed customer service that sabotaged the owner’s efforts. Here are the stories.